Public offer agreement
Version dated 1 July 2026
This document is an official proposal (public offer) by Sarkyt LLP and sets out the terms of using the Sarkyt service for customers and partner businesses. By making a reservation or registering a business you accept the terms of this offer.
1. General provisions
This offer is addressed to any legally capable person and is deemed accepted upon registration in the service, making a reservation or connecting a business. Acceptance means full and unconditional agreement with its terms. The current version is always available on this page.
2. Definitions
“Service” — the Sarkyt online platform available at sarkyt.kz. “Partner” — a business (café, bakery, store) selling surprise bags through the Service. “Surprise bag” — a set of products from the Partner's range, with contents determined by the Partner on the day of sale. “Reservation” — a surprise bag reserved by the Customer. “Pickup window” — the time interval during which the Customer can collect the reservation.
3. Subject of the agreement
The Service enables Customers to reserve and buy Partners' surprise bags, and Partners to publish offers and manage sales. The seller of the bag's contents is always the Partner; the Service acts as an information intermediary between the Customer and the Partner.
4. Reservation and pickup
The Customer picks a place on the storefront and makes a reservation for the current day. The reservation is valid until the end of the pickup window shown on the place's card. The bag is collected at the Partner's premises upon presenting the reservation. The Customer may cancel before the pickup window starts; an uncollected reservation expires.
5. Price and payment
The price of a surprise bag is set by the Partner. The price is shown on the storefront and does not change after the reservation is made. The payment method (on site or online) is indicated on the place's card.
6. Terms for Partners
A Partner registers in the Service and provides business details, a surprise bag description, a pickup schedule and tax details. Sales are activated after moderation reviews the data. The Partner is solely responsible for product quality and safety, compliance with sanitary standards and shelf life, and for handing out paid bags.
7. Refunds and claims
If the bag's contents do not match the description or are spoiled, the Customer may contact the Service's support within 24 hours of pickup. Justified claims are settled by refunding the amount paid. No refund is made for a reservation missed through the Customer's fault.
8. Liability
The Service is not the seller of the products and is not liable for their composition or quality — that is the Partner's responsibility. The parties are released from liability in force majeure circumstances. The Service makes reasonable efforts to keep the platform running but does not guarantee the absence of technical failures.
9. Personal data
By using the Service you consent to the processing of your personal data (name, phone, email) to the extent necessary for the Service to operate, in accordance with the Law of the Republic of Kazakhstan “On personal data and its protection”. Data is not shared with third parties except as required by law and for passing the Partner the details needed to hand out your reservation.
10. Final provisions
The Service may amend the terms of this offer by publishing a new version on this page; amendments take effect upon publication. The relations of the parties are governed by the law of the Republic of Kazakhstan. Details: Sarkyt LLP, BIN 230940012345, 280 Baizakov St., office 405, Almaty 050046, hello@sarkyt.kz.